Headquartered in Dalton, Georgia, Shaw has manufacturing facilities in eight states and Mexico. A global brand, Shaw sales reps and dealer partners are located in Europe and Asia. As a vertically integrated organization, Shaw controls the quality of its products from fiber extrusion through recycling, bring added value to its customers.

Shaw’s dominant market share, strong management team, innovative thinking and quality performance gained support from Berkshire Hathaway president Warren Buffett, leading to Berkshire Hathaway’s acquisition of Shaw in 2001. Shaw regularly invests capital to augment its manufacturing, distribution and recycling capabilities. Shaw’s transportation fleet is one of the largest private fleets in the U.S. Through the Shaw Learning Academy, a top 100 training organization, the company invests in the development of its best resource: its people.

Shaw believes diversity is more than race, gender, or age. Diversity is about inclusion and respect of all people. Only by including and training talented people from diverse backgrounds, experiences, and perspectives, will we ensure our vision as a world class organization. Shaw employs 29,000 people.

Shaw Quality System

The Shaw Quality System is a customized version of the ISO 9001/9002 quality system standards. SQS is the standard for all Shaw operations, with individual facilities and operations responsible for implementing and maintaining quality systems. This system allows Shaw to conduct internal audits to verify and control the quality of all its products.

Six Sigma
Shaw employs the Six Sigma business improvement methodology to increase operational excellence, understand complex data and find process solutions. Over 100 Six Sigma Black Belts and Green Belts are employed at Shaw.

Lean Manufacturing
Lean Manufacturing practices ensure that Shaw achieves the maximum amount of effectiveness from its manufacturing equipment. Because downtime impacts production, shipping, delivery and, potentially, customer satisfaction, Shaw employs Lean ideas to achieve maximum efficiency. Lean helps to determine “waste” and how to eliminate it, producing a streamlined process that ultimately enhances the customer experience.

Environmental Management System
Increasing operating efficiency is a major way that we are reducing our impact. We monitor our processes through the Shaw Environmental System, our specialized environmental management system that monitors and reduces our energy, water, emissions and waste. This system is modeled after the requirements of ISO 14001 while tailoring to fit the specific needs of a carpet manufacturer. All of our carpet manufacturing plants are certified through the SES. Additionally, our carpet tile facility is certified through ISO 14001.

Safety
With manufacturing facilities across eight states and thousands of plant employees, safety is a strong focus for Shaw. Ensuring a safe manufacturing environment helps our people to do their best. Safety committees and task forces at the plant level help to find solutions to potential safety issues and implement recommendations. With buy-in at every level, our employees are committed to a safe working environment.

Vertical Integration
Unlike some other manufacturers, Shaw enjoys the benefit of being vertically integrated. By controlling nylon polymerization, fiber extrusion, production and reclamation of our products, we can manage cost and ensure the quality of the entire product.

Shaw Integrated Solutions
Providing professional services to the corporate customer, Shaw Integrated Solutions is a valuable benefit to our customers due to our size and the resources available to Shaw. Shaw Integrated Solutions provides flooring consultation, standards programs, forecasting, management reports, quantity estimates and installation services, to name a few. SIS leverages a nationwide network of flooring contractors to provide customers with the best price without having to bid out every project. SIS will take care of these details so that our customers can focus on the other aspects of their projects.

Shaw Online
Shaw Online is a website giving our customers instant access to order information, product availability and other valuable resources.

• Place orders
• Check inventory
• Reserve inventory
• Track orders
• Search our product catalog
• Receive electronic shipment notification
• View product specs
• Access price agreements
• Receive electronic price change notification
• E-Pay
• Submit claims

Customer Service
The Customer Service Department is available to accept orders, answer technical questions, schedule shipments, check stock, and secure samples Monday through Friday, from 8 a.m. to 8 p.m. EST. Call Customer Service at 877.502.7429 or email at inforum@shawinc.com.

Transportation & Distribution
Shaw has 30 regional distribution and redistribution hubs in the United States. In addition, Shaw owns the largest trucking fleet in the carpet industry, consisting of 866 tractors and 3,472 trailers. These trucks make 2 million deliveries each year and travel over 80 million miles. Shaw maintains a domestic and an international freight department. As the largest carpet distributor in the world, Shaw offers the most competitive rates available. Shaw's redistribution transportation network can track shipments at any point between departure and arrival to the customer.

Shaw stands on the values of honesty, integrity and hard work. Through these, we strive to be seen as a world-class company as defined by the customers we serve. These values drive our desire to innovate, to continuously improve and to exceed our customer’s expectations in quality, service and value.

Diversity
Diversity is more than race, gender, and age. At Shaw, diversity is about inclusion and respect for people. Only by including and developing talented people from different backgrounds, experiences and perspectives will we ensure our place as a world-class organization and win in the marketplace. An environment that values and respects the varied backgrounds of all people will allow us to exceed the expectations of our customers, increase our value to stakeholders and provide growth opportunities for our people.

Community Contributions
Shaw is extremely active in the communities where its facilities are located. It financially supports many causes and events that serve to better the overall community. Shaw is proud to be a strong corporate citizen and will continue to be an active participant, as this is an important aspect of the Triple Bottom Line: equity, ecology and economy.

Shaw makes regular charitable contributions to the following organizations:

Nature Conservancy
Conasauga River Alliance
Georgia Aquarium
Keep Dalton/Whitfield Beautiful
Weekend of Wildlife Program
Georgia Department of Natural Resources
Tennessee Environmental Council

United Way
Shaw is a proud corporate supporter of the United Way. Through their efforts, the United Way is able to impact a broad segment of the community through their financial support of local organizations. Shaw annually donates to United Way chapters in Northwest Georgia. Our support is led by our employees, who contribute their own time and resources through financial contributions and volunteering.

DIFFA
The Design Industries Foundation Fighting AIDS (link) is one of the country’s largest supporters of direct care for people that are living with HIV and AIDS, as well as preventive education for those at risk. To date, DIFFA has granted over $35 million to hundreds of AIDS service organizations throughout the U.S. Shaw Contract Group was a presenting sponsor at this year’s Black to Basics annual gala.

Shaw is focused on sustainability through innovation. It’s our commitment to creating the most beautiful – and sustainable – flooring in the world. Through innovation, we are creating a better planet for our customers, our employees and our communities in the process.

Continuous improvement drives everything that we do: From maintaining the highest ethical standards to safeguarding the health and well-being of our employees, conserving energy and water, recycling raw materials to designing cradle-to-cradle products that can be collected and remanufactured over and over again.

Setting the standard for environmental excellence, social responsibility and product design is more than our responsibility. It’s also good business. And it’s our legacy.

To learn more, visit the Environmental section.